FAQ

Resident Care

As a leading Pepin, Wisconsin nursing care community, we are dedicated to the wellness and enrichment of our residents and patients. We commit ourselves to making your transition as pleasant as possible by providing comforting, nurturing support and quality medical care. These questions and answers can help you to get a better understanding of how we take care of our residents.

What is the admissions process at Pepin ?

We have a straightforward admissions process that involves the following steps:

  • Referral for admission into the facility.
  • Doctors Orders.
  • Assessment. An assessment is done either in the hospital or at your home. If you are coming from the community, just give us a call.
  • Verification of Insurance. At Pepin Health and Rehab, we will assist you in verification and give you information on applying for Medicaid.

Once our review is complete and you are accepted, we will be able to receive you into Pepin Health and Rehab to assist you with your short- or long-term care.

Upon Admission, a full application packet will be completed with the resident, family, or Power of Attorney/Guardian.

Call us today for Admissions or assistance at (715) 442-4811.

Is there a waiting list?

We do have waiting lists for many of our services. The wait time varies by type of care service needed, type of room desired, and other factors. For example, in our Transitional Care Unit (short-term rehab unit) there is usually availability, as the openings change daily. Once we have completed our assessment during the admission process, we will be able to give you the waiting list information for the area you will need.

The length of a waiting list should not discourage an individual from seeking admission. Although being on a list does not guarantee placement, it does give the individual and Pepin an indication of sincere interest when an opening occurs.

Give us a call! A quick phone call placed to the Admissions Department can get you or your loved one onto our care center waiting list or pre-registered with our Transitional Care Unit.

For information about Pepin, call us at (715) 442-4811.

I’m having surgery and my surgeon says I'll need rehab before I go home. Can I reserve a room in advance?

Our Transitional Care Unit beds are filled on a first-come, first-served basis only; however, you may pre-register before your surgery. Simply call our Admissions Department at (715) 442-4811, answer a few simple questions about your surgery, and we’ll do our best to ensure we have a room available for you when you need it.

How much does it cost to live at Pepin?

Fees for our services are based on the level care or service required by each individual resident. It is best to contact us directly so that we can discuss your specific needs and expectations. 

For information about Pepin, call us at (715) 442-4811. 

What are the visiting hours?

We do not have set visiting hours. Our facility is open 24 hours a day, 7 days a week, and you are always encouraged to visit. However, it's important to consider your loved one's special needs -- for medications, rest, medical treatment, etc. -- when planning your visits. Please observe quiet hours between 10:00pm and 9:00am. We welcome children as visitors as long as they are accompanied by an adult. 

What role will my primary care physician and specialists play during my stay at Pepin ?

Your primary care physician will play a large part in assisting you in deciding if a skilled rehabilitation stay is right for you. They will need to complete a history and physical that the rehabilitation center will use to guide them in their individualized care planning process. Much like a hospital, this history and physical will also assist the attending physicians at the rehabilitation center in making medical recommendations for your care. At any time during your stay, you or your responsible party may make arrangements for you to be seen at your primary care physician's office.

Will my family members be allowed to participate in the rehabilitative process?

It is always recommended that you get involved in the care of your loved one. In most nursing facilities, you are invited to attend the resident's care plan meetings, which are designed to keep the family informed and involved.

Should you see a change in your loved one, make sure you bring it to the attention of the nurses. When information is shared with the professional staff, better communication results and solutions are easier to find.

What sorts of activities do you have at Pepin ?

While residents are allowed to make their own schedules, Pepin Health and Rehab offers various scheduled activities daily and throughout the month. There are scheduled outings into the community, religious services provided by area houses of worship, trivia games, Wii activities, arts and crafts, and many other activities. Activities are planned to increase socialization, independence, critical thinking and to enhance the rehabilitation experience.

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